EV Connect Shield

The station protection and reliability you need for total peace of mind.

We’ve Got You Covered

EV Connect Shield is a comprehensive parts and labor service plan that covers every operational and maintenance aspect of the EV charging station — guaranteeing maximum performance and uptime. With EV Connect as your partner, we’ll make your EV charging experience as seamless and effortless as possible.

 Why Customers Choose EV Connect Shield

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  • Hassle Free Ownership – We take care of everything for you.

  • Peace of Mind – It’s simple. No need to go look for external contractors for labor work.

  • Customer Satisfaction – We provide 24/7 support.

  • Reliability – We ensure your stations are performing at their best.

  • Economic Benefit – Maximize your station performance to shield your return on investment.

  • Remote Monitoring – We identify and solve issues before a driver plugs in.

  • Responsive – Direct support line for immediate response and coordination from our support team.

  • Hands-off – Labor dispatch in 24h-72h to repair or replace your charging station.

  • No Future Costs – The cost of technician labor, parts and a full replacement of the charging station if needed is all covered under the warranty.

 
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What’s Included?

  • Hardware Parts Coverage for L2 and DCFC Charging Stations

  • Certified On-Site Labor Coverage and Dispatch

  • Real Time Performance Management

  • On Site Repairs in 48-72 Hours

  • Remote Troubleshooting and Support

  • Remote Proactive Monitoring

  • Automated Alerts to EV Connect Support team

  • Routine Network and Firmware Updates

  • Station Replacement if Needed

Let's Connect!

Our experts will work with you and recommend the best Shield plan for you based on your business needs and goals. Contact us today for a free consultation.

 

Charging Stations Covered

EV Connect Shield bundles all of the EV charging station's critical operational and maintenance aspects, including station hardware, software support, and labor to resolve technical issues and parts replacement. This program is available for L2 and DCFC stations by BTC, EvoCharge, and PowerCharge.

Customers Covered by Shield

“Because we were not very familiar with charging stations, we wanted to have the best coverage possible and not have to worry about parts and labor if a station goes down. Everything is included in Shield.”

—Alex Trimble, Board of Trustees, Village of Richelieu

 Frequently Asked Questions

  • You have the choice of 3 or 5 years based on your software agreement.

  • Vandalism, damage due to abuse/misuse of the station, installation, power supply issues, and connector damage.

  • Simply call our support number at (888) 780-0062 and our customer service team can help.

Ready for hassle-free ownership and total station protection?