Do You Have 24/7 Customer Support for Your Electric Car Charging Stations?

By August 17, 2020 Blog
A person calling customer support at an electric car station

A person calling customer support at an electric car stationInstalling electric car stations at your properties offers many benefits, from attracting EV drivers to your destination to providing employee perks. But it also comes with important responsibilities. Your EV car charging stations not only need to be convenient, but must be reliable. If they’re not, your investment could backfire and hurt your reputation.

When problems do arise, you must have access to 24/7 customer service support. You want to make sure your customers have the help they need when they need it. With EV Connect’s network management solutions for your electric car stations, you can have confidence in knowing that any network problems will be handled promptly, removing the added necessity of employing late night staff to handle those 11 pm driver calls.

Why it’s critical to offer 24/7 customer support:

Fleet Managers

Your company’s vehicles need to work like they’re supposed to. If you’re running electric vehicles, that means you need reliable electric car stations and 24/7 customer support for when something goes wrong.

Learn more about EV chargers and networking solutions for vehicle fleets.

Employers

Electric car stations are a nice amenity to your employees and a way to encourage environmental responsibility. They’re also a useful tool for recruitment. EV drivers will appreciate having access to charging while they’re at work.

But once they’ve come to rely on this service, you owe it to your employees to make sure they can count on it. When maintenance issues or other problems arise—which is bound to happen from time to time—your employees need to know that you’re aware of the problem and that you are working to fix it, no matter what time of day.

Learn more about EV chargers and networking solutions for workplaces.

Retailers & Restaurant Operators

Electric car stations make shopping and dining convenient and appealing for EV drivers. And when people spend money at your establishment, that’s a vote of confidence that deserves to be reciprocated. After all, you can’t build customer loyalty without providing a consistently good experience.

If your customers enjoy a good meal and leave, only to find that their car hasn’t charged properly because of a malfunction with the EV car charging station, 24/7 customer support lets them know that you care about their problem and that you take good care of your property.

Learn more about EV chargers and networking solutions for shops and restaurants.

Landlords & Condo HOAs

To many businesses, electric car stations are an amenity. But in a residential setting, they are a necessity—just as vital as a gas station is to a traditional car. If your tenants or residents get home at the end of the day and the equipment doesn’t work when they plug in, that’s going to cause them a lot of hassle in the morning.

That’s why tenants and residents need to be able to report maintenance issues with your EV car charging stations at all hours.

Learn more about EV chargers and networking solutions for apartments and condos.

Embrace Reliable Network Management and Uptime with EV Connect

At EV Connect, we understand the importance of getting it right with EV charging infrastructure. Our network solutions are robust, built for reliability.

Contact us to learn more about customer support for your electric car stations.

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