Exhibit A-2

Shield Service Level Agreement

(Last Revised January 30, 2026)

1. DEFINITIONS. Capitalized terms used but not otherwise defined herein have the meanings ascribed to them in the Agreement.

a. “Connector”means a connector on any EVSE that allows a Driver to successfully authorize a charging session on the Driver’s EV.

b. “Error” means, with respect to this Exhibit only, an event that causes any EVSE to be unable to charge a Driver’s EV.

c. “EV” means electric vehicle.

d. “EVSE Severity Levels” means the categories of Errors set forth below:

e. “Hardware Warranty” means the manufacturer’s warranty applicable to the EVSE, including any extended manufacturer warranty purchased by Subscriber, which is provided on a pass-through basis only, as set forth in the applicable manufacturer warranty documentation.

f. “Site Visit Time” means, after EVC determines that an Error cannot be repaired remotely, the amount of time it takes EVC to send a field technician to perform an initial Site Visit.

g. “Site Visit” means a visit by a field technician to an EVSE for repairing an Error.

2. TERM.  The term of coverage with respect to each individual EVSE subscribed to Shield shall begin on the applicable Service Commencement Date and continue for the Subscription Term.

3. DESCRIPTION OF SERVICE.  For each EVSE subscribed to Shield, EVC agrees to provide the following services to Subscriber during the relevant Subscription Term:

a. Remote Monitoring, Error Detection, and Remote Repair 

  1. EVC will monitor each EVSE for Errors 24 hours a day, 7 days a week through automated processes, with staff available to review and respond between 5am-5pm Pacific Time.
  2. If EVC detects any Errors as a result of such remote monitoring, EVC will notify Subscriber in accordance with Section 4 below. 
  3. EVC will attempt to repair such Errors remotely; however, if EVC is unable to repair the Error remotely, EVC will coordinate with Subscriber and perform a Site Visit to repair such Error in accordance with Section 5 below. 

b. Repair – Site Visit  

  1. EVC will coordinate with third party service providers to conduct a Site Visit to resolve the Error. 
  2. EVC will (i) coordinate with the EVSE hardware provider or manufacturer to have the provider or manufacturer supply all necessary parts and/or (ii) provide or contract to a third party to provide all required labor to correct any Errors and ensure the EVSE functions according to its published specifications. 
  3. EVC reserves the right, in its sole discretion, to replace the EVSE or any parts thereof with one from a different brand, provided that the replacement has substantially similar functionality and technical specifications. 

c. Annual Preventative Maintenance (ShieldDC only). 

  1. EVC will arrange for and cover the costs of Annual Preventative Maintenance (“APM”) for your DCFC EVSE with a technician certified by the EVSE manufacturer, ensuring you fulfill the requirements of your Hardware Warranty. The APM service includes exterior inspection, replacement of consumables like filters and coolant, and functional tests. Exact maintenance procedures vary by EVSE manufacturer. Please note, not all DCFC EVSE may qualify for this coverage.

4. RESPONSE TIME.  EVC will provide a response to Subscriber within one (1) business day after discovery of an Error.  EVC’s response time is calculated as time elapsed from the earlier of (i) the moment the Error is first detected or identified by EVC through its remote monitoring or other means, or (ii) after Subscriber notifies EVC of an Error. 

5. RESOLUTION OF ERRORS. 

a. Categorization of Errors.  The EVSE Severity Level of any Error will be determined by EVC in its reasonable discretion. 

b. Subscriber Obligations.  Subscriber will use commercially reasonable efforts to provide detailed, accurate, and immediate notification to EVC of any Error so that EVC can take remedial action as soon as possible. Subscriber will power cycle EVSEs upon request of EVC.  Subscriber shall provide unencumbered EVSE and site infrastructure access in a timely manner to enable EVC or its third-party service provider to perform a Site Visit and repair work as required.

c. Resolution Times. 

  1. Remote. EVC will use commercially reasonable efforts to remotely resolve Errors in accordance with the applicable Severity Level and Shield package as set forth in the table below: 

2. Site Visit. EVC will use commercially reasonable efforts to perform a Site Visit in accordance with the applicable Severity Level and Shield package as set forth in the table below:  

*The Site Visit Time may be extended for (a) any failure of Subscriber to provide timely access to the location or timely responses to EVC’s requests for information necessary to resolve the Error, (b) the delivery of any parts required to resolve the Error, or (c) any other circumstance or cause beyond EVC’s reasonable control. If the field service technician determines during the initial Site Visit that a return Site Visit is required to resolve the Error, EVC will use commercially reasonable efforts to schedule a return Site Visit within three (3) business days after the initial Site Visit, subject to the availability and delivery of any parts required to resolve the Error. EVC will provide the Subscriber with regular updates regarding the resolution of an Error.  

6. REPAIR COSTS.

  1. Hardware & Parts.  Included only when covered by an active Hardware Warranty, otherwise extra charges apply.  Except for APM, consumables (e.g. filters, coolants, cables, connectors, gaskets & seals, etc.) are not included.
  2. Labor.  Included, provided that included labor is limited to conditions and labor ordinarily expected to be encountered or required to perform routine service or maintenance activities, or to remove and replace EVSE or EVSE parts.  Included labor does not include any (i) trenching, digging, excavation, or other subsurface work; (ii) service, utility, or electrical infrastructure upgrades, modifications, or repairs; (iii) site work, civil work, or construction-related activities; (iv) remediation of code violations; or (v) addressing unknown, concealed, unusual, or unforeseen conditions, or conditions beyond those ordinarily anticipated for routine service and maintenance.  Any labor falling outside the scope of included labor will be subject to agreement and extra charges.

7. EXCLUSIONS.  Notwithstanding anything to the contrary in this Shield Service Level Agreement, EVC’s obligations hereunder do not apply to the following types of Errors (collectively, “Excluded Errors”):  (a) Errors caused by deficiencies with the electrical infrastructure, including but not limited to power outages, voltage fluctuations, grounding issues, or other power quality irregularities, (b) inadequate, intermittent, unreliable, or unavailable network connectivity, including but not limited to poor cellular or Wi-Fi signal strength or quality, (c) Errors that can be fixed by manually power cycling the EVSE, (d) Errors caused by the improper installation of an EVSE by Subscriber or a third-party, (e) Errors caused by vandalism, misuse, or abuse of the EVSE, (f) Errors relating to damage to a Connector (e.g., caused by a Driver running over the Connector), (g) cosmetic damage to an EVSE, (h) normal wear and tear to EVSE (e.g., fading of colors), (i) Errors caused by the negligence of Subscriber or a Driver (e.g., striking the EVSE with a vehicle), (j) Errors caused by the modification or relocation of an EVSE other than by EVC, (k) Errors caused by the use of the EVSE with software or parts that are not supplied by EVC, and (l) Errors caused by extreme power surges, extreme electromagnetic fields, or any other acts of nature.

8. CHARGES FOR EXCLUDED ERRORS.  If (a) Subscriber requests that EVC repair an Excluded Error, (b) EVC agrees to repair such Excluded Error, and (c) Subscriber agrees to EVC’s cost estimate for repairing such Excluded Error, Subscriber will be responsible for paying for such services and parts immediately after the repair is completed. If, during an initial Site Visit, it is determined that the Error is an Excluded Error, Subscriber will pay for any service and parts provided during such Site Visit immediately after the Site Visit. 

9. DISCLAIMER.  SHIELD IS NOT A HARDWARE WARRANTY. IT IS A SERVICE PLAN THAT WORKS IN CONJUNCTION WITH THE HARDWARE WARRANTY TO (1) REMOTELY MONITOR FOR ERRORS AND (2) ARRANGE FOR AND COVER THE LABOR COSTS OF FIELD SERVICE REPAIRS REQUIRED TO CORRECT SUCH ERRORS, AS DESCRIBED HEREIN. PARTS COVERAGE AND AVAILABILITY IS SUBJECT TO THE HARDWARE WARRANTY AND MANUFACTURER AVAILABILITY. THE HARDWARE WARRANTY IS SET BY THE EVSE MANUFACTURER, CANNOT BE ALTERED BY EVC, AND MAY HAVE A COVERAGE PERIOD DIFFERENT FROM THE SUBSCRIPTION TERM. EVC SHALL HAVE NO LIABILITY FOR REPLACEMENT OF ANY EVSE OR EVSE PARTS TO THE EXTENT THE SAME ARE UNAVAILABLE FROM THE MANUFACTURER FOR ANY REASON. EXCEPT FOR THE APM SERVICE EXPLICITLY STATED HEREIN, SHIELD IS NOT PREVENTATIVE MAINTENANCE AND SUBSCRIBER WILL BE SOLELY RESPONSIBLE FOR ANY PREVENTATIVE OR ROUTINE MAINTENANCE REQUIRED BY THE EVSE MANUFACTURER TO MAINTAIN THE HARDWARE WARRANTY AND ENSURE CONTINUED PERFORMANCE. IF THE HARDWARE WARRANTY EXPIRES, LAPSES, OR OTHERWISE FAILS TO PROVIDE COVERAGE DURING THE APPLICABLE SUBSCRIPTION TERM, SHIELD SHALL COVER LABOR ONLY, AND ALL REQUIRED PARTS SHALL BE SUBJECT TO ADDITIONAL CHARGES.