SHIELD YOUR INVESTMENT

Why Safeguard Your Chargers with EV Connect Shield™?

Keep customers happy and revenue flowing with consistently reliable charging experiences that build loyalty and trust.

One annual fee covers all Level 2 or DC Fast Charger repairs, plus preventive maintenance for DCFC stations.

Keep customers happy and revenue flowing with consistently reliable charging experiences that build loyalty and trust.

SHIELD OVERVIEW

Comprehensive Coverage with Predictable Costs

Our standard support already sets a higher bar, and EV Connect Shield™ takes your coverage even further—helping you maintain uptime and budget clarity with less effort. Choose ShieldAC for Level 2 stations or ShieldDC for DC Fast Chargers.

Standard Support
Included with EV Connect Software+™ Purchase
EV Connect Shield™
ShieldAC & ShieldDC Plans
EligibilityAll active EV Connect Software+™ licensesNew Level 2 stations (ShieldAC) or DCFC stations (ShieldDC)

Zerova or 
PowerCharge
Remote FixesRemote troubleshooting for supported software issues24-hour SLA-backed response
On-Site RepairsFree quote from certified technician; if approved, EV Connect manages repairs5-business-day SLA-backed dispatch of a certified technician; EV Connect manages repairs
Annual Preventive MaintenanceNot availableIncluded with ShieldDC
Parts & LaborNot includedIncluded while hardware warranty remains active
Cost StructureCustomer pays repair costsFixed annual cost with predictable coverage

“EV Connect Shield™ gave me the peace of mind that our stations would have the high uptime that our guests expect without requiring a resource on my staff.”

Steve Landon
Director of Engineering,
The Ritz-Carlton, Laguna Niguel

Ready to Protect Your Chargers & Peace of Mind? Let’s Connect.